Frequently Asked Questions
Everything you need to know about your NETUM electronics experience.
What is the standard shipping timeframe for NETUM orders?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do your electronic products come with a warranty?
Yes, all NETUM hardware comes with a standard 12-month manufacturer warranty covering defects in materials and workmanship from the date of purchase.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. To be eligible for a full refund, items must be in their original packaging with all accessories included. A restocking fee may apply to opened items missing original components.
Are NETUM barcode scanners compatible with Mac and Windows?
Yes, our plug-and-play devices are designed to be cross-compatible with Windows, macOS, Linux, and Android systems without the need for additional drivers.
How can I track my package after it ships?
Once your order is processed, you will receive an email containing a tracking number and a link to our carrier's tracking portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.