Returns & Exchanges

At NETUM, we stand behind the quality of our barcode scanners and POS hardware with a 30-day satisfaction guarantee. If your device does not meet your operational needs, we offer a streamlined return process for a full refund or exchange.

Return Process

• 1.
  Initiate Request

  Contact our technical support team via the online portal or email to obtain a Return Merchandise Authorization (RMA) number within 30 days of delivery.

• 2.
  Pack Securely

  Place the electronic device in its original packaging, ensuring all cables, manuals, and accessories are included to avoid restocking fees.

• 3.
  Label and Ship

  Clearly mark the RMA number on the outside of the shipping box and use a trackable carrier to send the package to our designated service center.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, your refund or replacement device will be processed within 5 to 7 business days.